Last updated: 22.05.2026

Western Cape Bulk Gas respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website, contact us, request a quotation, place an order, or make use of our services.

Western Cape Bulk Gas supplies bulk LPG gas, LPG installations, LPG deliveries and LPG conversions across the Western Cape and beyond. The business also works with regulated LPG installations and related compliance documentation.

This Privacy Policy should be read together with our Terms and Conditions.

1. Who We Are

For the purposes of this Privacy Policy, “Western Cape Bulk Gas”, “we”, “us” or “our” refers to:

Western Cape Bulk Gas (Pty) Ltd
22 Natal Street, Paarden Eiland, Cape Town, 7404
Tel: 021 511 6652
Mobile: 084 511 6652
Email Address: admin@wcbulkgas.co.za

2. Personal Information We Collect

We may collect personal information when you contact us, complete a form on our website, request a quotation, open an account, place an order, schedule a delivery, request an installation, or communicate with our team.

This information may include your name, company name, contact number, email address, physical address, delivery address, billing details, account information, site details, installation requirements, communication records and any other information needed to provide our products or services.

Where required for safety, compliance, delivery or installation purposes, we may also collect information relating to site access, responsible persons on site, operational requirements, and documentation needed for LPG supply or related services.

3. How We Use Your Personal Information

We use your personal information to respond to enquiries, prepare quotations, process orders, manage customer accounts, arrange deliveries, carry out installations, provide support, issue invoices, communicate important service information, and meet legal, safety and regulatory obligations.

We may also use your information to improve our website, improve our service processes, manage supplier or contractor relationships, keep internal business records, and send relevant business communications where permitted by law.

We will only process personal information where we have a lawful reason to do so, including where it is needed to provide a service, comply with a legal obligation, protect legitimate business interests, or where you have given consent.

4. POPIA Compliance

This Privacy Policy is intended to align with the Protection of Personal Information Act, 2013, commonly known as POPIA. POPIA promotes the protection of personal information processed by public and private bodies and sets out conditions for lawful processing.

Western Cape Bulk Gas will take reasonable steps to process personal information lawfully, fairly and responsibly.

5. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information with employees, contractors, suppliers, service providers, professional advisers, payment processors, delivery teams, installation teams, compliance specialists, regulatory bodies or other parties where this is necessary to provide our services, meet legal requirements, protect our rights, or carry out normal business operations.

Where we use third-party service providers, we will take reasonable steps to ensure that they handle personal information responsibly and only for the purpose for which it was provided.

6. Website Cookies and Tracking

Our website may use cookies or similar technologies to improve website functionality, monitor website performance, understand visitor behaviour, and improve user experience.

Cookies are small files stored on your device. You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Marketing Communication

We may send you business-related updates, service information or marketing communication where permitted by law.

You may ask us to stop sending marketing communication at any time by contacting us or using the unsubscribe option where available.

8. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Although we take reasonable steps to protect information, no electronic system or online transmission is completely secure. You are responsible for ensuring that any information you send to us is accurate and sent through appropriate channels.

9. Retention of Personal Information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law, accounting rules, tax obligations, contractual requirements, safety requirements or legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

10. Your Rights

You may request access to the personal information we hold about you. You may also ask us to correct, update or delete your personal information where permitted by law.

You may object to certain processing, withdraw consent where processing is based on consent, or raise a concern about how your personal information is being handled.

To make a request, please contact us using the details in this Privacy Policy.

11. Accuracy of Information

You are responsible for providing accurate and up-to-date information. Please let us know if your contact details, billing details, delivery details or site information changes.

Western Cape Bulk Gas will not be responsible for delays, failed communication or service issues caused by incorrect or outdated information supplied by you.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

You should review the privacy policy of any third-party website before submitting personal information.

13. Complaints

If you believe that your personal information has been handled incorrectly, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa. The Information Regulator is responsible for monitoring and enforcing compliance with POPIA.

14. Changes to This Privacy Policy

Western Cape Bulk Gas may update this Privacy Policy from time to time. The latest version published on the website will apply from the date of publication.

15. Contact Us

For questions about this Privacy Policy or to make a personal information request, please contact:

Western Cape Bulk Gas (Pty) Ltd
22 Natal Street, Paarden Eiland, Cape Town, 7404
Tel: 021 511 6652
Mobile: 084 511 6652
Email: admin@wcbulkgas.co.za